Case Study

Reducing Physician “Pajama Time” & Closing Gaps in Care Through Refill Technology 

Tasked with extending the medication refill processing services to a broader group of physicians, the Call Center at St. Joseph Heritage Healthcare realized they needed a solution that would enable them to meet this goal without adding additional FTEs. They turned to healthfinch's Charlie Practice Automation Platform. After implementing Charlie's Refill Management application Heritage was able to:

  • Process over 65% of refills by non-clinical technicians
  • Increase efficiency of technicians threefold
  • Effectively close gaps in care coming due within 90 days

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