On Demand Webinar:
Improving Clinician Experience with Prescription Refill Automation
This webinar was originally recorded on Tuesday, September 25, 2018.
Duration: 30 minutes
Listen to Renee Voll, Executive Director of Patient Experience and Contact Center at St. Joseph Heritage Healthcare, tell the story of how her team implemented the Charlie Practice Automation Platform into their Allscripts TouchWorks® EHR and learn about the positive impact it has had at Heritage, including:
- Enabling the delegation of 69% of refill volume to non-clinical technicians, significantly increasing physician experience
- Increasing efficiency of technicians by 3x, which now equates to processing 200 refills per FTE per 8-hour shift
- Empowering staff to close gaps in care coming due within 90 days