Webinar: Improving Clinician Experience with Prescription Refill Automation

Charlie’s Refill Management Application is the September 2018 Allscripts App of the Month! To celebrate, healthfinch is hosting a 30-minute webinar for Allscripts TouchWorks® EHR users.

After a brief overview of how Charlie integrates and works within TouchWorks EHR, Renee Voll, Executive Director of Patient Experience and Contact Center at St. Joseph Heritage Healthcare, will share her team’s journey in selecting and implementing Charlie, as well as detail the positive impact it has had at Heritage, including:

  • Enabling the delegation of 69% of refill volume to non-clinical technicians, significantly increasing physician experience
  • Increasing efficiency of technicians by 3x, which now equates to processing 200 refills per FTE per 8-hour shift
  • Empowering staff to close gaps in care coming due within 90 days, which can increase the number of future in protocol requests